2K is aware of an issue in NBA 2K19 of some players not seeing VC in their account or are unable to purchase VC from the in-game store.
Hello, #NBA2K19 players! Don’t panic if the game shows you have a negative VC balance! If that’s happening, please follow these steps to clear your cache. That should resolve the issue. https://t.co/vb38uVDB3V
— 2K Support (@2KSupport) September 7, 2018
HOW TO FILE A TICKET WITH 2K SUPPORT:
Before you file a ticket, please be aware that (during periods of high online traffic) it can take a few hours before the VC you purchased is credited to your account.
If you have waited for a few hours and still haven’t received any VC, we’re happy to look into the issue.
NOTE: Please be aware that we may escalate your request to Nintendo/Sony/Microsoft/Steam for an audit of your missing transaction(s).
The first thing to do is go ahead and file a support ticket. Please be sure to provide us with the following information when you fill in the “Description” field about what’s going on.
- Gamertag/PSN ID/Steam ID/Nintendo ID:
- This could include your continent or country.
- Email address:
- Amount Missing:
- Receipt and Copy of Transaction History (Must be a photo or a screen shot):
- The receipt could be the email sent to you when confirming the purchase.
- With the transaction history, please ensure this contains either your username, email or ticket number for our viewing.
- We need both the receipt and a copy of your account’s transaction history.
If you’re having trouble grabbing a record of your VC purchase, please consult the following guide; we’ve broken the instructions down by platform:
To find your transaction history on your Nintendo Switch, use the eShop:
- Select “Nintendo eShop” on the HOME Menu to launch the Nintendo eShop.
- If there are multiple user accounts on your system, select the account you want to use.
- Select the picture of your icon in the upper-right corner to access your Account Information.
- Select “Redownload.” A list of all of the software you’ve purchased that is not currently downloaded to the system will appear.
- Only software purchased with your Nintendo Account will appear on this list. Software purchased by other Nintendo Accounts on the console will not appear in your “Redownload” list.
- If all of your purchases are currently downloaded and playable on your system, nothing will appear in this list.
NOTE: A receipt for each transaction in the Nintendo Switch eShop is e-mailed to the Nintendo Account that made the purchase. Please review your emails for a full history of your transactions. (For Nintendo Accounts for children, the e-mail is sent to the parent / guardian’s e-mail address.)
SONY AMERICA PURCHASE:
Unfortunately, we’re no longer able to assist with these requests. If you do have issues with a purchase on PS4, you’ll have to reach out to Sony-America Customer Support for assistance.
SONY EUROPE/ASIA/JAPAN PURCHASE:
To find your transaction history on PS4, you can go to the Account Management website:
- Sign in to the account management site (https://account.sonyentertainmentnetwork.com/pc/login.action?request)
- Select “Transaction History” from the home screen.
- Select the account you would like to view details of from the “Account” dropdown box (you can view your associated sub accounts from this page too) and select the date range.
- Select a transaction to view details.
To find your transaction history on Xbox One, you can go to
http://support.xbox.com/en-US/billing/xbox-live-membership/check-xbox-live-bill or https://account.microsoft.com/about?refd=login.live.com on any PC or Mac web browser (this must be a desktop browser, not one on a mobile device)
- Click on “Payment & Billing.”
- Click on “Purchase History.”
- Please get back to us with new screenshots showing what has been requested.
NOTE: If you click on your MS profile picture in the right hand corner of the page prior to taking the screenshot it will display your email/gamertag.
You can access your Steam Transaction History by logging in and visiting https://store.steampowered.com/account/history/
CLEARING YOUR CONSOLE’S CACHE:
With games on consoles and PC, a common solution for a wide variety of issues is to clear the cache.
That said, we’ve often received questions from players about how to do this, so we’re providing the info. To clear the cache, follow the steps below.
- Open “System Settings” in the HOME menu.
- Then select “System”, choose “formatting options” and then select “Reset Cache.”
- Select the user you’d like to clear the cache for, then follow the on-screen instructions.
When you play a game for the first time on the Playstation 3 it will automatically install any necessary game data into a system folder called the “Game Data Utility.” This folder is also the location for any patches or updates your games may receive.
- While in the Playstation 3 Cross-Menu Bar (XMB) navigate to the “Game” section.
- Scroll through this section until you find a folder called “Game Data Utility”
- Open the folder to populate the Game Data list
- Scroll though the Game Data list until you find the game you are experiencing issues with.
- With the game entry you need highlighted, press the Triangle button
- An options menu associated with the game you have highlighted will appear on the right hand side of the menu.
- Select “Delete” and press X to confirm.
- Once you have deleted the cache data you will then be prompted to re-install the missing data when you next play.
NOTE: If the data you deleted was a game patch, you will only be prompted to re-download the information again the next time your console is connected to the internet. Choosing not to re-download patch data may affect your associated game experience as any bug fixes installed with the patch will no longer be in place.
The PlayStation 4 doesn’t actually have a cache to clear. That said: It never hurts to power down/power up your console if you’re encountering performance issues in the console.
- Press and hold the PlayStation button on your controller.
- Select “Turn Off PS4”.
- Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
- Restart the PlayStation 4.
- Press the Guide button on your controller, go to Settings, and select System Settings.
- Select Storage or Memory.
- Highlight any storage device, and then press Y on your controller. (It doesn’t matter which storage device you select; the cache will be cleared for all storage devices.)
- Select Clear System Cache.
- When prompted to confirm storage device maintenance, select Yes.
- Press and hold the power button on the front of the console until the Xbox One completely powers down.
- Disconnect the power cable from the Xbox One so there is no power source connected to the console.
- Press the power button on the front of the Xbox One three or four times. This will drain any remaining power from the battery.
- Reconnect the power cable to the console.
- For standard Xbox One models, you’ll have to let the light on the power brick go from white to orange before progressing further.
- Turn on the console via the power button.
STEAM – VERIFY INTEGRITY OF GAME CACHE
- Right click the game from within the Steam library
- Select Properties
- Click on Local Files tab
- Select option to “Verify Integrity of Game Cache”